Terms of Service Agreement

Diligio.co is operated by Diligio Ventures Private Limited (Corporate Identity Number: U62010RJ2026PTC117054), a private limited company incorporated in India, trading as Diligio. The names "Diligio", "Diligio.co" and "Diligio Ventures Private Limited" are used interchangeably throughout these Terms. These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Diligio offers two products built on one verified knowledge base. Diligio Respond automates responses to requests for proposals (RFPs), due-diligence questionnaires (DDQs), and security questionnaires, drafting each answer from your own sources and independently verifying every claim. Diligio Compliance runs compliance programmes across a range of security, privacy, and financial-regulation frameworks, with an AI agent proposing evidence and control statuses for a human to review and certify. You may licence either product on its own or both together; where you licence both, they share a single knowledge base.

Access is granted under flat-rate, single-tier annual licences issued per product. Diligio Respond and Diligio Compliance are licensed separately, each at its own published flat annual fee; if you subscribe to both, they are covered under one combined licence. Billing is handled via manual invoice. Service provisioning for each product begins on receipt of clearing funds via direct bank transfer.

Each Diligio Respond licence includes the following entitlements, measured per workspace: up to 1,000 named user accounts, with a seat reassignable to a new user when the previous holder leaves your organisation and additional seats available by written agreement; 1 TB of storage, measured across uploaded documents, knowledge-base content and derived indexes; and no limit on the number of RFP, RFI and security response projects you may run at the same time, subject to the fair-use provisions in Section 3. If your usage exceeds the seat or storage entitlement, we will notify you and agree a reasonable period to return within it. Until then we may decline new seat additions or uploads. We will not restrict access to data you have already stored.

Diligio Compliance is licensed separately, at its own flat annual fee, and its entitlements are set out in your order form rather than by the Respond seat, storage or concurrency limits above. It includes access to the compliance and regulatory framework management product, in which an AI agent proposes evidence and control statuses for your review and certification. Control statuses become certified only when a person in your organisation certifies them.

Clients agree to use the platform exclusively for lawful, authorised business operations. Prohibited activities include attempting to reverse engineer the platform, circumventing security or authentication measures, performing unauthorised stress testing, and uploading malicious code or unlawfully acquired data.

Fair use of AI features.The platform's AI-assisted features (drafting, extraction, knowledge-base search and chat) are provided subject to reasonable and fair usage limits. Access is intended for ordinary, interactive business use by your authorised team. You agree not to use these features in a manner that is excessive, automated, or designed to consume a disproportionate share of AI processing capacity, including scripted or bulk querying, scraping, reselling or redistributing AI output, sharing credentials to pool usage, or otherwise deliberately maximising consumption beyond genuine business need. This restriction does not prohibit programmatic access through an agent (MCP or REST) integration that Diligio has enabled for your workspace: such access is authorised use, runs on your own AI models, and remains subject to its access controls and the per-request limits described below.

To protect service quality and availability for all clients, Diligio applies usage controls (including per-request rate limits and a cumulative usage allowance over a rolling period) and may monitor aggregate usage for abuse. Where usage materially exceeds normal levels or these fair-use principles, we may review access to our product offering, and will make reasonable efforts to notify you.

The client retains full intellectual property rights and ownership over all uploaded knowledge documents and generated outputs. Diligio claims no ownership over your proprietary organisational brain.

To provide the services, you grant Diligio a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, index, parse, process, and transmit your content and the outputs generated from it, together with the right to engage the sub-processors that run the services. This licence lasts only for the term of these Terms and ends when your data is deleted as set out in Section 5.

Where Diligio processes personal data on your behalf, the Diligio Data Processing Agreement at /legal/data-processing-agreement is incorporated into these Terms by reference and forms part of the agreement between us. If a conflict arises between these Terms and the Data Processing Agreement about the processing of personal data, the Data Processing Agreement prevails.

Diligio may suspend or terminate access if you commit a material breach of these Terms, particularly under the acceptable use policy or for non-payment. If a breach can be cured, we will first give you 14 days to fix it, except for non-payment, a breach of the acceptable use policy, or a breach that jeopardises the service or third parties. Upon closure of your account, we will give you a reasonable window to export your proprietary data, and will then delete all related organisational data, raw documents and vector embeddings within 30 days, unless you have specifically asked us to retain the data or we are required by law to keep it.

The platform is provided "as is" and "as available". To the maximum extent permitted by UK law, Diligio expressly disclaims all warranties of any kind. In no event shall the platform's operator, Diligio Ventures Private Limited, be liable for any indirect, incidental, or consequential damages. Total liability shall strictly not exceed the total amount paid by the client in the 12 months preceding the claim.

Diligio uses AI models to draft and verify answers in Diligio Respond, and to propose evidence and control statuses in Diligio Compliance. Diligio makes reasonable efforts to produce high-quality output: drafts are grounded in the source material held in your own workspace, checked against that material by a separate verification model, and returned with citations so your team can confirm each statement. These measures reduce error but do not eliminate it. AI-generated output may be incomplete, inaccurate, or out of date, and is provided to assist your team rather than to replace professional judgement. You are responsible for reviewing, editing, approving, and, where applicable, certifying any output before you rely on it or submit it to a third party. Diligio gives no warranty as to the accuracy, completeness, or fitness for purpose of AI-generated content, and the limitation of liability above applies to its use.

We reserve the right to modify these Terms to reflect updates to our operational model or regulatory obligations. Material changes will be communicated to active clients via their registered administrative email address. Continued use of the platform after such notifications constitutes formal acceptance of the revised Terms. Any enquiries regarding these updates can be directed to navjeet@diligio.co.

Both parties will keep the other's confidential information confidential and use it only to perform their obligations under these Terms. Confidential information means customer content, pricing and commercial terms, and any business, technical or security information that is marked as confidential or reasonably understood to be confidential. It does not include information that is public, independently developed, or lawfully received from a third party. Each party may disclose the other's confidential information to its employees, advisers and sub-processors who need it and are bound to protect it. This clause survives termination for three years, and indefinitely for personal data and trade secrets.

Each licence runs for an annual term starting when access is provisioned. Unless either party gives notice of non-renewal at least 30 days before the end of the term, the licence renews for a further year at Diligio's then-current published fees. We will tell you about any price change before renewal; if you do not agree to it, you may cancel with effect from the renewal date instead of paying the new fee.

Fees are stated exclusive of all taxes, duties and charges. You are responsible for any sales, use, value-added, goods-and-services or similar taxes that apply to your use of the services, except taxes on Diligio's income. Invoices are payable by the date shown on the invoice. If a payment is more than 14 days late, Diligio may suspend access until the amount is cleared and may charge interest at 2% above the Bank of England base rate on the overdue amount, without prejudice to any other right.

You may cancel a licence at any time, with effect from the end of the current annual term. Annual fees already paid are not refunded, except where required by law or where these Terms say otherwise. If Diligio terminates a licence for its own convenience, we will refund the unused portion of the annual fee pro rata.

Where we make a trial, evaluation or startup offering available to you, it is covered by these Terms and by any trial-specific terms published with the offer. A trial is provided for evaluation only, may carry lower usage limits than paid licences, and ends when the trial period expires or you subscribe to a paid licence. At the end of a trial you do not convert, we will delete your data as set out in Section 5 unless you have asked us to retain it.

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, war, terrorism, power failure, internet outages, or acts of government, provided the affected party takes reasonable steps to resume performance.

You may not assign or transfer these Terms or any licence without Diligio's prior written consent. Diligio may assign these Terms to an affiliate or to a buyer of its business. These Terms bind and benefit the parties and their permitted successors and assigns. Clauses which by their nature should survive termination, including Sections 4, 6, 7, 9 and 12, continue after this agreement ends.

These Terms, together with the Data Processing Agreement and any other documents they expressly incorporate, are the entire agreement between the parties about the services and replace any earlier agreements on the same subject. If any provision is unenforceable, the rest remains in force. A party's failure to enforce a provision is not a waiver. Notices under these Terms must be sent in writing to the contact email address each party provides; notices to Diligio go to the contact shown on the relevant legal page.